MOHAMMAD REZA SOLTANI KIA

Product Manager | Online Travel (OTA) & Hospitality
đź“Ť Mashhad, Iran đź“ž +98 915 207 8835 ✉️ [email protected] đź”— linkedin.com/in/soltanikia

Professional Summary

Results-driven Product Manager with over 8 years of combined experience in Online Travel Agencies (OTAs) and hospitality operations. Proven track record in spearheading the end-to-end lifecycle of B2B/B2C travel products—including Flight, Hotel, Tour, and Visa modules—from ideation and requirements gathering to launch and optimization. Adept at bridging technical teams and business stakeholders to streamline booking funnels, pricing logic, and operational workflows.

Core Competencies & Skills

Product Management: Product Strategy & Roadmap • PRD & Documentation • User Stories • Backlog Prioritization • Booking Funnel Optimization • Dynamic Pricing & Fare Logic • Backoffice Systems
Agile & Operations: Agile & Scrum Leadership • Workflow Optimization • Process Automation • Resource Planning • Risk Management • Cross-Functional Team Alignment
Technical & Tools: Jira & Task Management • Product Wiki & Documentation • API Integration Concepts • CRM Platforms • Process Automation Tools • Data & Funnel Analysis

Professional Experience

Product Manager | PingoTrip.com
2024 – Present
  • Spearheaded the end-to-end product lifecycle for Domestic & International Flight, Hotel, Tour, and Visa modules alongside centralized Backoffice tools, scaling platform capabilities and supporting dynamic B2B/B2C agency operations.
  • Architected and optimized multi-provider flight integrations, dynamic charter markup rules, and fare structure logic, significantly enhancing booking reliability and minimizing provider timeout issues across high-traffic routes.
  • Streamlined operational workflows and automated incident alerts alongside comprehensive product documentation, accelerating issue resolution across engineering, finance, and customer support teams.
Product Owner | IranHotelOnline.com
2023 – 2024
  • Evaluated and redesigned the end-to-end hotel reservation flow, turning user drop-off bottlenecks into actionable UX and functional improvements that enhanced overall booking conversion.
  • Delivered advanced pricing and inventory management features for accommodation units, enabling hoteliers to update rates seamlessly and minimizing overbooking incidents.
  • Launched targeted visibility and onboarding features for newly established hotels and newly signed contracts, strengthening partner retention and accelerating time-to-first-booking.
CRM Manager | Almas Group Hotels
2021 – 2023
  • Directed CRM operations, guest relations, and service quality control across hotel properties, driving repeat guest bookings through targeted post-stay follow-ups and loyalty programs.
  • Streamlined cross-departmental feedback loops between Front Desk, Reservations, and Sales teams, consistently elevating overall Guest Satisfaction Scores (CSAT).

Earlier Hospitality Career (2016 – 2021)

CRM Manager
Arman Hotel (2018 – 2021)
Reservations Supervisor
Kowsar-e-Naab Hotel (2018)
Front Desk Receptionist
IranZamin Hotel (2016 – 2018)